Terms of service

TERMS AND CONDITIONS OF SERVICE

1. Definitions

  • TME means The Mrs Edit (ABN 68 879 091 301). References to “we”, “us” or “our” have a corresponding meaning.
  • Confirmation Date means 5:00pm (NSW time) on the day following the date you place an order and provide any requested measurements, whichever occurs later.

2. Payment Terms

  • A 50% deposit is required for bridal gowns and accessories. Accepted payment methods include EFTPOS, cash, or direct deposit.
  • Once new gowns or accessories have been ordered, no refunds will be issued as orders cannot be cancelled.
  • A non‑refundable $500 deposit is required to hold a consignment or sample gown. The remaining balance must be paid in full within 14 days. If payment is not received, the gown may be returned to sale and the deposit forfeited.
  • Once consignment gowns have been paid for, no refunds will be provided, as gown owners will be notified and commissions forwarded.

3. New Gown Orders

  • TME cannot guarantee in‑store arrival dates for ordered items. You will be notified upon arrival. Delivery times may be extended during peak or holiday periods.
  • Orders are placed based on the size and measurements provided by you. You are responsible for:
    • Reviewing the final order and measurements for accuracy;
    • Submitting any corrections before the Confirmation Date.
  • TME is not liable for errors resulting from incorrect or incomplete measurements or corrections submitted after the Confirmation Date.
  • Gowns are not made to measure. Alterations may be required at additional cost. TME is not responsible for alterations or changes due to weight fluctuation.
  • All items remain the property of TME until paid in full. Items must be collected within 14 days of notification. Storage fees of $50 per week may apply thereafter. Items uncollected for 60 days may be resold without refund.
  • No refunds are offered for change of mind, wedding cancellation, or order changes after the Confirmation Date.
  • Due to the handmade nature of gowns, minor variations in fabric, colour, or detailing may occur and are considered acceptable.

4. Consignment and Sample Gowns

  • All consignment and sample gowns are sold as‑is, including any known or visible faults.
  • No refunds are available once purchased.
  • Gowns must be inspected prior to leaving the store. Once removed from the premises, TME accepts no responsibility for damage or condition issues.

5. Accessories – Refunds & Exchanges

  • Accessories including veils, shoes, and jewellery are not eligible for refund or exchange, except where deemed faulty under Australian Consumer Law.

6. Alterations

  • Alterations are not included in the purchase price of a gown.
  • All alterations are subject to garment structure and design limitations.
  • Standard alteration turnaround is 8 weeks prior to the event date. Peak seasons (Aug–Nov and Mar–May) may require longer timeframes.
  • Rush services (under 5 weeks) are subject to availability and incur a $200 rush fee.
  • Alteration cost estimates are provided at the first fitting and may vary.
  • A 50% alteration deposit is required prior to commencement. The balance must be paid before garment collection.
  • Clients are responsible for attending all scheduled fittings and working within appointment availability offered by TME.
  • Garments will not be released without a final fitting attended by the client and witnessed by a TME stylist.
  • All fit concerns must be raised at the final fitting. Clients have 48 hours following the final fitting to notify TME of any issues. After this time, no further changes can be made.
  • TME is not liable for alterations completed by third‑party tailors.

7. Appointments & Cancellations

  • A booking fee is required for bridal appointments and is redeemable on gown purchases made within 7 days.
  • Appointments require 48 hours’ notice for cancellation or rescheduling.
  • Cancellations or changes within 48 hours result in forfeiture of the booking fee.

8. Hire Items

  • The client is responsible for hire items for the full hire period.
  • Any damage must be reported immediately with photographs.
  • Clients must take reasonable care to avoid stains or damage including perfume, fake tan, makeup, food, or beverages.
  • Hire items are for personal use only and must not be loaned or transferred.
  • No alterations or modifications are permitted.
  • Items must be returned using the prepaid express satchel by 5:00pm on the final hire day, or returned in person during allocated time slots.
  • Hire fees are strictly non‑refundable.
  • In‑store clients may request date changes or store credit at least 3 days prior, subject to availability.
  • Postal hire orders cannot be cancelled once dispatched.
  • Store credits are valid for 3 years.
  • Lost, stolen, unreturned, or irreparably damaged items will be charged at full RRP.
  • All garments are inspected prior to release. Condition issues must be reported immediately upon collection or delivery.

9. Late Fees & Returns (Hire)

  • Returns must be lodged by:
    • Monday 5:00pm for weekend hires;
    • Tuesday 3:00–4:00pm for showroom returns;
    • 5:00pm next day for weekday hires.
  • Tracking must be visible on Australia Post. Failure to lodge correctly may result in recovery fees.
  • Late fees of $30 per day apply and are charged automatically.
  • Fees are capped at 2 weeks or full RRP, whichever is greater.
  • After 2 weeks, unreturned items are deemed lost and charged accordingly.

10. Security Deposits

  • A mandatory $0.99 security deposit authorisation applies to all hire orders.
  • Additional charges apply only where hire terms are breached.
  • Orders will not be dispatched without deposit authorisation.
  • Security authorisation remains active for the hire, return, and cleaning period.
  • Unreturned or damaged items may be charged at full RRP.

11. Privacy

  • TME may use client images for promotional purposes unless advised otherwise.
  • Personal information may be shared with service providers as required.

12. Communication

  • Clients agree to receive notices via email.
  • Contact details must be kept up to date.
  • TME is not responsible for electronic transmission issues.

13. Warranties & Liability

  • TME is not responsible for the quality or performance of materials or products supplied by third-party designers or manufacturers.
  • Responsibility for garments transfers to the client once the item leaves the premises.
  • TME is not liable for delays, losses, or failures caused by customers, suppliers, postal services, or events beyond TME’s reasonable control, including but not limited to natural disasters, strikes, illness, pandemics, or government actions.
  • If a designer discontinues a gown or is unable to fulfil an order, TME will endeavour to offer a suitable alternative where possible. Refunds or credits in such cases are offered at TME’s discretion.

14. Cleaning & Care Restrictions (Hire Items)

  • Clients must not attempt to clean, wash, steam, press, dry clean, repair, or otherwise treat any hired item.
  • Any cleaning, repair, or restoration required due to unauthorised handling will be charged to the client.

15. Right to Refuse Service

  • TME reserves the right to refuse service, cancel appointments, or decline orders at its discretion where a client engages in abusive, threatening, unsafe, or non-compliant behaviour, or breaches these Terms & Conditions.

16. Governing Law

  • These Terms & Conditions are governed by the laws of New South Wales and the Commonwealth of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

17. Acceptance of Terms

  • By booking an appointment, placing an order, or engaging TME’s services in any way, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full.